The widest definition of the service sector includes all industries except those in the goods-producing sector. With this definition, services include transportation, communication, public utilities, wholesale and retail trade, finance, insurance, real estate, other personal and business services, and government.

Although the service sector represents the lion’s share of the economy and contains a very broad range of industries, the fundamental challenges revolve around delivering an in demand service to a customer in an efficient and profitable manner. Unfortunately, this is often easier said than done.

Within this universe, SIMI offers courses that are customized to the needs of industry and delivered by world class faculty. Additionally, SIMI has honed its teaching methods by almost 20 years of continuously improving the processes, which combine interactive classroom lecturers, real-life projects, extensive group work and executive industry advisors.

The Managing the Service Delivery System (MSDS) Diploma Program equips managers from operating service companies and after-sales service organizations with the skills needed to lead teams in improving service delivery performance. The program focuses on service delivery from the top management perspective and stresses the importance of leadership skills in achieving sustainable results. As a by-product of action learning methods, participants develop practical performance improvement plans for the sponsoring companies.

Across the industries we serve, we also engage in the delivery of company customized programs, case development, specific presentations and support for research. Contact the program director for a non-committing discussion.